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No more unnecessary printing! - hand written annotations directly to your Word® documents with enotate® Word...

 

..and Excel® spreadsheets with enotate Excel®

 

Bring new dynamics to your PowerPoint® presentation with enotate PowerPoint® Presenter™

 

Annotate photos and graphics with enotate Imager on your PC and Apple Mac.

 

Exchange 'real time' annotation over the Internet with webnotate™

 

Control your hand written annotation at a distance with enotate Wireless

 

enotate Mobile can take mobile messaging into a new dimension - reply to text messages with a short hand written note or send a quick sketch

 

enopad™ ergonomics meets intuitiveness, the perfect touchscreen-enabled graphics pad for mark ups, notes and sketches

 
Software Development Kit - for software development houses who want to add annotations and mark-up features to new and existing applications.

Troubleshooting

Remember to check the ReadMe.txt file that came with your copy of enotate. It will contain the most up-to-date information about your version of the software. Please e-mail any problems you encounter to: problems@informal.com

A. Connection Issues (skip to next section)

A.1 The Drawing Area does not appear or disappears

  • Your handheld device may have gone to sleep. Check to see that it is turned on. Ensure you have a long enough auto off time set in your device preferences.
  • Make sure the cable is connected properly to your PC and that your handheld device is firmly connected to the HotSync cradle (or the HotSync cable).
  • Try switching to another application, such as the Date Book, on your handheld device using the handheld's application icon and then switching back to enotate.
  • From the PC application (e.g. Word™ or PowerPoint™) menu bar, select the enotate menu, then Stop enotate and then select Start enotate again
  • From your handheld device, try zooming in/out to cause a refresh. Removing your handheld device from the cradle does NOT cause the drawing area to disappear.

A.2 Your handheld device seems to be ignoring input

  • enotate may be in the process of refreshing your handheld's screen (you'll see downloading in the upper right side of your handheld's display.) If so, just wait a moment and it will be ready to accept input again.
  • Try the same steps as in section A.1 "The Drawing Area does not appear or disappears" above.

A.3 HotSync Manager will no longer synchronise

  • Click on the HotSync icon on the System Tray and ensure that Local (or Modem or Network) has a check next to it.
  • HotSync should not be running if enotate is running. Switch to another Palm® application, such as Date Book, before running HotSync. Ensure that enotate was not the last selected application, even if you have exited the PC application and turned off your handheld.
  • Note that you must have the Palm® Desktop software installed before you can install enotate.

B. Display Issues (skip to next section)

B.1 Your handheld device's display does not match the drawing area

  • Reposition the drawing area slightly to refresh your handheld's display.
  • Try the same steps as section A.1 "The Drawing Area does not appear or disappears" above.

B.2 Your handheld device's display appears all black

  • The drawing area may be over an area of high contrasts (e.g. black text on a grey background with adjacent white space.) Move the drawing area to reduce the amount of white area. You may have to experiment to get the optimal display.
  • Try adjusting the PDA Contrast from the enotate menu on your PC.

B.3 The text on your handheld device's display is hard to read

  • Resize the drawing area - zoom in to make the text larger. Some fonts can be easier to read on your handheld device screen than others so you may have to play with the best sizing for your particular document.
  • Turn off the formatting marks in your application (e.g. from the Word menu, Tools <Options), as this will tend to make your handheld's display easier to see.
  • Try adjusting the PDA Contrast from the enotate menu on your PC.

B.4 Some pen colors do not display on your handheld device

  • Due to the grey scale conversions, certain pen colors do not show up on certain backgrounds on your handheld but do show up on your PC. If this happens, select a different pen color.

B.5 Multiple or broken images on your handheld device's display

  • If you have used max/min zoom too quickly, the images may become broken. If you wait for your handheld's "downloading" message to disappear or for the "hourglass" cursor to disappear on your PC, then reposition the drawing area slightly to cause a refresh of your handheld's display.

B.6 Edits "jump" to another part of the display

  • If the drawing area is moved or zoomed so that part of it is off the document image or slide, and edits are made in these margins, the image may jump back into the document/slide space. If this happens, move off the page and back to cause a refresh. To avoid this problem, do not edit off the document image.

B.7 The drawing area sometimes jumps to another part of the document

  • You may have started to edit over an imbedded hyperlink or a button on a floating toolbox. The enotate 'pen down' looks like a mouse click to your PC and may cause the application to change display. This is rare but if it happens, undo the last edit and reposition the drawing area back in the original area, but avoid starting the edit on the area directly over the link/toolbox.

B.8 Your handheld device's screen clears but not your PC display

  • Due to the way the Palm® OS operates, it may be necessary to reposition the drawing area to cause a handheld screen refresh, which will return it to the correct display.

B.9 Excel™ grid lines do not appear properly on your handheld

  • This is likely an issue with the resolution of the display on your handheld. You should try the suggestions in section B."Display Issues" above.

C. PC Application Issues (skip to next section)

C.1 Undo does not seem to work

  • In Word, enotate edits are graphic elements. It may take several Undo commands (Ctrl-Z from your PC) to remove an edit. To clear all enotate edits, from the menu bar select enotate <Clear annotations to remove them all, and Undo from the menu bar to restore them.
  • In PowerPoint, Undo might undo more than just the last edit. In some cases, all of the edits on the slide are removed, and sometimes edits on some or all of the other slides are also removed. This is related to the type of input. If you have made text changes to your PowerPoint document, then only those enotate edits made after the text changes are removed on an Undo. A Redo will restore all of the removed edits.
  • In PowerPoint, Clear Annotations and Clear Screen both work on a per-slide basis. Undo will restore the cleared slide.

C.2 Repagination error message

  • If a Word document is zoomed to greater than 100% you may get an error message that repagination must complete. Change the zoom to 100% or less.

C.3 Eudora fails to respond

  • If enotate is running on your handheld device (i.e. the drawing area is visible), Eudora Pro may fail to start. If this occurs, exit enotate on your handheld device to allow Eudora to load. Once Eudora is loaded, enotate can be used normally.

C.4 enotate fails to remove itself from the task bar

  • If Word, Excel, or PowerPoint crashes, enotate may not be given the chance to close properly, which leaves enotate in the task bar. If this happens, you must close enotate manually (right-click enotate's task bar icon and select Close.)

C.5 In Excel, annotations appear under the chart

  • To annotate a chart in Excel, the chart must be not be selected for the annotation to show on top of the chart.

C.6 Cannot start enotate

  • If, after you have you have opened and closed Excel, you cannot use enotate upon opening Excel again, you may have to manually close enotate. To do this, from the Close Program Task Manager, close any of the following programs: Excel, Launcher, enotate, MDM.

C.7 PowerPoint is running extremely slow

  • Check the battery level on your handheld. Performance degradation can occur in any of the Office applications when your handheld device is low on batteries.

C.8 Web View mode does not work in Office applications

  • enotate supports only the Print Layout view mode in Word - it does not support the other modes. Use Print Layout when using enotate.

D. Print Issues

D.1 Your PC display is not redrawn properly after printing

  • In the enotate PC application, if after choosing File/Print, you look at Printer Properties, then print, the area under the Properties dialog box may be redrawn incorrectly. You can zoom in/out or choose Clear Screen, then Undo to refresh the area correctly.

D.2 The drawing area disappears on Print Preview

  • Selecting Print Preview for an image when no default printer has been selected may cause both the drawing area and the image to vanish. Ensure that you have a default printer selected before you use enotate.

E. Miscellaneous Issues

E.1 Your handheld device does not suspend

  • This is not enotate-specific. On some versions of the Palm® OS, the device does not automatically power down if still connected to the cradle. If you see this, ensure you have removed your handheld device from the cradle or turned it off when you are done.